Independent Travelers

Updated Refund Policies (applicable May 12, 2020–February 12, 2022)

  • If notice of cancellation is received 7 days prior to arrival date or earlier, either all payments not including the deposit will be refunded, or, if requested instead, a full and fully-transferable credit of all payments will be provided, to be used within 12 months of the arrival date of the original booking.
  • If notice of cancellation is received later than 7 days prior to arrival date, no refunds will be available, but a full and fully-transferable credit of all payments will be provided, to be used within 12 months of the arrival date of the original booking.
  • These policies supersede the Refund Policies listed below, but only as applied to bookings confirmed after May 12, 2020 and before February 12, 2022, for trips scheduled to begin before May 13, 2022.

Payment Policies

  • For stays of up to 7 nights, a deposit of $300 is necessary to confirm the booking.
  • For stays longer than 7 nights, a deposit of $600 is necessary to confirm the booking.
  • We typically require a minimum stay of two nights, but there can be some flexibility depending on existing bookings.
  • The deposit is non-refundable, but in case the booking is cancelled the deposit can be applied to another trip within 12 months of the arrival date of the original booking.
  • Balance is due 60 days prior to arrival.
  • Payment can be made to the Canopy Family by credit card (we accept Visa and MasterCard) or wire transfer. We do not accept foreign checks.

Refund Policies (currently superseded, see above)

  • If notice of cancellation is received 90 days prior to arrival date or earlier, all payments not including the deposit will be refunded.
  • If notice of cancellation is received between 60 and 90 days prior to arrival date, 50% of all payments not including the deposit will be refunded.
  • If notice of cancellation is received 60 days prior to arrival date or later, no refunds will be available.
  • We strongly recommend the purchase of travel insurance that covers trip cancellation/interruption.

Groups

Groups staying with us are subject to special conditions. Please contact us regarding group rates and conditions.